Privacy Policy

Agent Instructor (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and service at www.agent-instructor.com (the “Service”).

1. Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Account Information: When you create an account, we collect your name, email address, and password.
• Profile Information: Any additional information you choose to add to your profile.
• Content: The skills, expertise, and other content you create using our Service.
• Communications: Information you provide when you contact us for support or feedback.

Information Collected Automatically

When you use our Service, we automatically collect certain information:

• Usage Data: Information about how you use the Service, including features accessed, pages viewed, and actions taken.
• Device Information: Information about the device you use, including browser type, operating system, and device identifiers.
• Log Data: Server logs that record your IP address, access times, and referring URLs.
• Cookies: We use cookies and similar technologies to maintain your session and remember your preferences.

Payment Information

When you subscribe to a paid plan, payment information is collected and processed by our third-party payment processor, Stripe. We do not store your full credit card number or payment details on our servers. We only receive limited information from Stripe, such as the last four digits of your card and billing address, to provide customer support and display in your account.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Create and manage your account
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing (Stripe), hosting, and analytics.
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information with your consent or at your direction.

4. Third-Party Services

Our Service integrates with or uses the following third-party services:

• Stripe: For payment processing. See Stripe's Privacy Policy.
• Analytics: We may use analytics services to understand how users interact with our Service.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you with the Service. We may also retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing our agreements.

If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, regulatory, or security purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can update or correct your account information at any time through your account settings.
• Deletion: You can request that we delete your personal information by contacting us.
• Data Portability: You can export your skills and content from the Service.
• Opt-Out: You can opt out of marketing communications by following the unsubscribe link in our emails.

8. Cookies

We use cookies and similar tracking technologies to collect and track information and to improve the Service. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some features of the Service may not function properly.

9. Children's Privacy

The Service is not intended for children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using the Service, you consent to the transfer of your information to the United States and other countries.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: team@agent-instructor.com

Website: www.agent-instructor.com

13. Additional Rights for EEA Residents

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority. Our legal basis for processing your information includes your consent, performance of our contract with you, and our legitimate business interests.

14. California Privacy Rights

If you are a California resident, you have the right to know what personal information we collect, request deletion of your information, and opt out of the sale of your personal information. As stated above, we do not sell your personal information. To exercise your rights, please contact us at team@agent-instructor.com.